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What's the status of my order?
You can go to our FAQ Page to check how you can track your order. Please take note of the ff as well Processing for Regular items - 3 Business Days (additional 1 day if with Customized Products), Processing for Print-on-Demand (POD) Items - 10 Business Days, Delivery for Metro Manila - 3-5 Business Days, Delivery for Provincial - 15 - 28 Business Days
HELP! THE DISCOUNT CODE I HAVE ISN’T WORKING! WHAT DO I DO?
Please check our social media posts to see if your cart matches the requirements! You usually have to meet a minimum spending amount for it to work, or to have certain products added to the cart. If after double-checking our promos’ fine print, your code is still not working, feel free to reach out to us at help@ilovebdj.com.
I WON ONE OF YOUR ONLINE CONTESTS! HOW DO I CLAIM MY PRIZE?
Congratulations! To claim your prize, please fill up this form: bit.ly/BDJPromoWinnersForm. Kindly note that for all contests and giveaways, shipping fees are shouldered by winners.
I PAID VIA COD. WHY HAVEN’T I RECEIVED MY ORDER YET?
Thank you for your order! For COD orders make sure you were able to double confirm your order by filling up the form (provided in the order confirmation email or you can go to this link https://bit.ly/VIVICOD2021) so we can proceed with processing your order. If you don't double confirm your order we won't be able to process it
I CHOSE TO PAY VIA DRAGONPAY BUT I DIDN'T MEET THE DEADLINE. CAN I STILL PAY?
Hi! As part of our system, the reference number that Dragonpay gave you was tagged as Expired. We can do manual cancellation, and you may order again.
I RECEIVED AN INCOMPLETE ORDER OR DAMAGED ITEM. HOW CAN I GET THE MISSING PARCEL OR REPLACEMENT?
We’re sorry this happened! Please email us at help@ilovebdj.com and kindly provide the following details so we can address your concerns:
Name on the order, contact number, and order number.

Please also include a photo showing the problem with the product.

Belle de Jour

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