Order Tracking Form

Here's what the Order Statuses mean:

Being Processed

• We have received your order. Please complete and settle your payment before we prepare your order for shipment.
• Note that order confirmation is different from payment confirmation.
• For Dragonpay payment, an email containing the specific payment instructions will be sent to you when you provide your email address. Follow the payment instructions, then a payment confirmation from Dragonpay will be sent to your email once your payment has been completed.
• For PayPal payment, a payment confirmation from PayPal will be sent to your email.
• For COD transaction, a shipping confirmation will be sent when your order is processed.
• Once Dragonppay and PayPal payments have been settled, you will receive an email confirming that your order will be processed and delivery lead times.

Shipped

• This is a confirmation of your payment. The team is now preparing your order for shipment. You should also receive a confirmation email that your order is now being processed.
• Processing takes 1-2 business days. Additional 1 business day for customized and COD orders.
• We will ship your item once processed.
• METRO MANILA shipment takes 3-5 business days
• PROVINCIAL shipment takes 5-10 business days

Cancelled

• Your order has been cancelled. There are a few reasons for cancelled order including the following:
• We have not collected a payment for the customer's order
• The customer changed their mind
• The ordered items aren't available