FAQ's

For COD Special Case Manual Payments.

Your Text Message is official if payment is to these official Gcash numbers or Viviamo Bank Accounts

Please note that this number is exclusive for gcash payments only. Customer Service needs to be done via email - after payment - please upload your proof of payment on this form (CLICK HERE FOR FORM) so that we may validate and process your orders.

 

FOR ORDERS FAQ

Q: What’s the status of my order?

Please check your inbox from shopify with your order status.

Q: I did not get any order confirmation.

Please double check your email and spam inbox if you received an email from shopify. If you still haven't received any email please send us a message at help@ilovebdj.com

Q: My order status is “processing,” what does that mean?

Please note we only start shipping out orders on September 28, 2020. “Processing” means we have received and confirmed your order, and we are packing your order, preparing it for turnover to our courier partner who will ship your package. Hope this helps!

Q: My order status is “completed” but I haven’t received it yet. Why is this?

"Completed" means we have successfully turned over your item to our courier partner who is shipping your package. 
An automated email or text message from our courier partner will be sent to your email once your package is on its way. Please check your email and spam folder from time to time. 

Q: My order status is “shipped”. How do I track my order?

An automated email or text message from our courier will be sent to your email with the information so you can track your package. Please check your email and spam folder from time to time. Once you have your tracking number, you can track your status here: https://www.xde.com.ph.

Q: I haven’t received an update regarding my order. I ordered and used COD option. 

All COD orders will be reconfirmed via text once orders are undergoing processing. Please note that the free customization is only valid for PREPAID orders. 

Please be reminded that we only start shipping out orders on September 28, 2020. “Order Status Completed” means we have successfully turned over your item to our courier partner who is shipping your package.  An automated email or text message from our courier partner will be sent to your email once your package is on its way.

Q: There was a deduction on my GCash but my order status is “Unfulfilled”. Did my order push through?

Every order placed on our websites should get an “Order Confirmation” Email. Kindly check your spam folder for an “Order Confirmation” Email from Shopify. 

Your order status remains to be “Unfulfilled” because “Fulfilled” means your order has shipped out, and as you know we only start shipping orders on September 28, 2020. So this means, your order at this point is “Confirmed” and will be “Processed” (prepared and packed for turnover to our courier partner) for shipping on September 28, 2020.

Q: I emailed you but there’s been no reply about my order

Please allow us 1-2 business days to respond to your email. Our team is answering emails on a first come, first served basis. There's no need to email several times as it will bump your email to the most recent instead of the earlier one. Your concern will be addressed as soon as we can. 

Q: Can I cancel or exchange the order I placed?

We can only accommodate order cancellations/order exchanges if placed within the day. Our cut-off is 4pm.Please note that cancellation of orders that are not within the day of order will not be accomodated. Please visit https://bit.ly/bdjcares and fill out the form with details of your order so we can manually do the cancellation/exchange for you.

Q: I received my order in good condition, but I realized I want customization. Is it possible to return the product and have it customized?

 All orders made are final. What I would suggest is you consider gifting the item you already have, and then purchase another one with customization. :) Thank you!

 

FOR SHIPPING FAQ

General Note: Shipments will start on September 28, 2020

Q: When do I get my order?

Please note we only start shipping out orders on September 28, 2020. Shipping of Metro Manila orders takes 3-5 business days (excluding weekends and holidays) while shipping of Provincial orders take 15-28 business days (excluding weekends and holidays). Please Note: Some areas with localized quarantine controls may still experience delivery delays. Thank you in advance for your patience.

Q: Hi! Where exactly is GMA in the shipping?

GMA stands for Greater Manila area, the urbanized area surrounding Metro Manila, which includes Bulacan to the North, Cavite and Laguna to the South, and Rizal to the East (this is as per Google). If you are not part of these areas, you are not located in GMA.

Q: How much do I need to pay for the shipping fee? 

Please see shipping rates below:

LOCATION

PAYMENT METHOD

CONDITION

SHIPPING PRICE

NCR/GMA

Paid

700.00

Free

COD

800.00

Free

LUZON (outside GMA)

Paid

1,000.00

Free

COD

1,100.00

Free

VISAYAS / MINDANAO

Paid

1,100.00

Free

COD

1,200.00

Free

NCR/GMA (COD)

0.00 - 799.00

70.00

LUZON COD)

0.00 - 1,099.00

120.00

VISAYAS / MINDANAO (COD)

0.00 - 1,199.00

155.00

NCR/GMA (Paid)

0.00 - 699.00

60.00

LUZON (Paid)

0.00 - 999.00

110.00

VISAYAS / MINDANAO (Paid)

0.00 - 1,099.00

145.00

 

Please note:  Cash On Delivery has shipping charges depending on the weight of the items you purchased and your address location.

Q: Can I change my shipping address?

We can only accommodate order cancellation/changes if placed within the day. Our cut-off is 4pm. Please note that any cancellation/changes that are not placed within the day of order will not be accomodated. 

Please visit https://bit.ly/bdjcares and fill out the form with details of your order so we can manually do the cancellation/exchange for you.


FOR SPECIAL CASES

For Missing items, wrong order received and damaged items 

Please visit https://bit.ly/bdjcares and fill out the form with details of your order so we can resolve your concern on the missing BDJ Lifestyle Card. Please allow us 3-5 business days. to process this for shipping. Thank you!

FOR INTERNATIONAL ORDERS

Q: Do you accept international orders?

Yes, we do! Please email Rona through operations@viviamoinc.com so she can properly assist you.

Q: What currency do you accept for payment?

All payments are made in US Dollars. We use PayPal’s secure platform to facilitate all payment transactions. PayPal accepts debit/credit cards via Visa, MasterCard, Discover and American Express.

Please note re: Duties and Taxes

All prices shown on the site are in Philippine Peso and are exclusive of all taxes and duties applied in countries outside of the Philippines.

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. 

Import duty or tax costs will be invoiced to you directly, and payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount this may be.

If you are a customer whose credit/debit card is not denominated in US Dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.